Legal
Return & Reimbursement Policy
Last updated: 2026
At a glance
If something is wrong
14-day returns
Unopened products with the factory seal intact, requested within 14 days of delivery.
Damaged, missing or wrong item
Not a return: email us with your order number and photos and we make it right.
Protected orders
With shipping protection, lost, stolen or damaged in transit is replaced or refunded. Report it within 14 days.
Email support@vantalabsresearch.com with your order number before sending anything back.
We reply with the next step: return instructions, or a replacement or refund for a delivery issue.
An approved claim is settled by replacement or refund of the affected items.
The full policy follows below.
Clear, straightforward support when something is wrong with your order.
Contact us before sending anything back
Please do not mail a product back before contacting us. Email support@vantalabsresearch.com with your order number, the name or email on the order, the product involved, and the reason for the return. If your return is approved, we'll reply with return instructions.
A product mailed back without prior authorization is not an approved return.
Standard returns
To be eligible for a standard return, a product must:
- have its return requested within 14 days of delivery - be unused and unopened - retain its original factory cap/seal, fully intact - be in its original condition
Products that have been opened, altered, or that have had the factory seal removed or broken are not eligible for a standard return.
Customers are responsible for return shipping on ordinary returns.
Once an approved return is received and inspected, Vanta Labs will arrange the applicable reimbursement with you.
Damaged, missing or incorrect items
This is separate from a standard return, and the sealed-product requirement does not apply.
If your order arrives damaged or broken, is missing an item, or contains the wrong item, email support@vantalabsresearch.com promptly with your order number and photographs where applicable. We'll make it right.
Cancellations
If you need to cancel, email support@vantalabsresearch.com as soon as possible. We can usually cancel an order before it has been packed and a shipping label has been purchased. Once an order is on its way to the carrier we can no longer cancel it, and it is handled as a return or a delivery issue instead.
Memberships
Membership charges are non-refundable. You keep access for the remainder of your paid term and can cancel anytime to stop auto-renewal.
Questions
Email support@vantalabsresearch.com and we'll help.