Return & Reimbursement Policy

Clear, straightforward support when something is wrong with your order.

Contact us before sending anything back Please do not mail a product back before contacting us. Email support@vantalabsresearch.com with your order number, the name or email on the order, the product involved, and the reason for the return. If your return is approved, we'll reply with return instructions.

A product mailed back without prior authorization is not an approved return.

Standard returns To be eligible for a standard return, a product must:

- have its return requested within **14 days of delivery** - be unused and unopened - retain its **original factory cap/seal, fully intact** - be in its original condition

Products that have been opened, used, punctured, reconstituted, altered, or that have had the factory seal removed or broken are not eligible for a standard return.

Customers are responsible for return shipping on ordinary returns.

Once an approved return is received and inspected, Vanta Labs will arrange the applicable reimbursement with you.

Damaged, missing or incorrect items This is separate from a standard return, and the sealed-product requirement does not apply.

If your order arrives damaged or broken, is missing an item, or contains the wrong item, email support@vantalabsresearch.com promptly with your order number and photographs where applicable. We'll make it right.

Cancellations If you need to cancel, email support@vantalabsresearch.com as soon as possible. We can usually cancel an order before it has been packed and a shipping label has been purchased. Once an order is on its way to the carrier we can no longer cancel it, and it is handled as a return or a delivery issue instead.

Memberships Membership charges are non-refundable. You keep access for the remainder of your paid term and can cancel anytime to stop auto-renewal.

Questions Email support@vantalabsresearch.com and we'll help.