Support
Frequently asked questions
Short answers to common questions, with links to the policies and guides that cover them in full.
Research use
Are your products intended for human consumption?
No. All compounds sold by Vanta Labs are strictly for legitimate laboratory research purposes and are not intended for human or veterinary use.
The Research Disclaimer sets out these terms in full, including who may purchase. Our guide What “Research Use Only” Actually Means explains them.
Orders and shipping
What is your shipping timeline?
In-stock orders placed before 2PM ET on a business day are dispatched the same day. Carrier transit time is additional. You will receive secure tracking information after dispatch.
What delivery times do and do not promise is set out in the Shipping Policy.
Where do you ship?
Ships to the United States and Canada.
How shipping is charged is set out in the Shipping Policy.
What if something arrives damaged, missing or wrong?
If anything arrives damaged, missing or wrong, we make it right.
Email support@vantalabsresearch.com with your order number as soon as you can. The Return & Reimbursement Policy covers damaged, missing and incorrect items. A parcel lost or damaged in transit is covered by the Shipping Policy, including Shipping Protection and the time limit for a claim.
Certificates of Analysis
How do I access the Certificate of Analysis?
Where a batch report has been published, the product page links to it. All published reports are in the COA Library, searchable by batch number.
Open the COA Library.
What do the reports test, and what do they not cover?
Testing & Quality sets out what our batch reports test, who issues them, how to check one yourself, and what they do not cover. How to Read a Certificate of Analysis explains what each part of a report tells you.
Discounts
Can I combine discounts, codes, or promotions?
No — exactly one discount applies per order. Promo codes, ambassador codes, bundle pricing, and promotions never combine. You don't have to figure out which is best: checkout automatically applies whichever single discount saves you the most.
Returns and support
What is your return policy?
Returns are covered by our Return & Reimbursement Policy, including how to request one.
How do I contact support?
Email support@vantalabsresearch.com or use the contact form. Support hours: Daily, 7am–10pm ET.