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VANTA LABS

Legal

Shipping Policy

Last updated: 2026

At a glance

How your order ships

  • Same-day dispatch

    In-stock orders placed by 2PM ET, Monday to Friday, leave the same day.

  • Tracked with UPS or USPS

    Tracking is emailed to you once your order ships.

  • 2–5 business days

    Typical US transit after dispatch. Estimates, not carrier guarantees.

  • United States & Canada

    US: free over $200, otherwise $15. Canada: free over $400, otherwise $25.

  • Photographed before it ships

    Every order is photographed at packing, so what left us is on record.

  • Optional shipping protection

    When added, lost, stolen or damaged in transit is replaced or refunded. Claims within 14 days.

The full policy follows below.

Processing

Orders are prepared after payment is verified.

Rates

Domestic shipping is free over the current threshold; otherwise, a flat fee applies. International shipping has its own threshold and flat fee. Exact shipping is shown at checkout before you pay.

Delivery

Delivery times are estimates and are not guaranteed. Once shipped, you'll receive tracking by email.

Shipping Protection (optional)

Shipping Protection is an optional, store-backed service — not third-party insurance — added to your order by default for a small fee based on your order total. It is shown as a separate line item in your cart and at checkout, and you can remove it with one click at any time before you pay.

What it covers: with protection added, if your order is lost in transit, stolen after delivery, or arrives damaged, we will replace the affected items or refund them, at our discretion.

What it does not cover: orders shipped to an incorrect or incomplete address you provided; packages marked delivered by the carrier and not reported within the claim window; items damaged by misuse after delivery; and delays alone (a late but delivered package is not a covered loss).

How to file a claim: contact support@vantalabsresearch.com with your order number within 14 days of the delivery date (or expected delivery date for a lost package). Include photos for damage claims. We may ask you to complete a short carrier claim statement.

Refund behavior: an approved claim is resolved by replacement or refund of the affected items. The protection fee itself is non-refundable once an order has shipped. If you did not add protection, lost/stolen/damaged shipments are handled case-by-case at our discretion and are not guaranteed.

Issues

For lost, delayed, or damaged shipments, contact support@vantalabsresearch.com with your order number.